Privacy Policy

Effective Date: 03/16/2020

This Privacy Policy applies to (the “Website”) and the related mobile application (the “Mobile App.”), both owned and operated by Elderscan, LLC (“EVERSAFE”, “we”, “us”, or “our”), through which the EVERSAFE service (the “Service”) is provided. This privacy policy describes how Elderscan, LLC collects and uses the personal information you provide through the Website and Mobile App. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Facts:  What does EverSafe do with your financial information?

Why?  Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?  The types of personal information we collect and share depends on the product or service you have with us. This information can include:

Contact Information such as name, phone number, mailing address and email address

  • Social Security number and income
  • Account balances, assets, account transactions and payment history
  • Credit history
  • Unique Identifiers such as user name, account number, password
  • Billing Information such as credit card number, and billing address

We use this information to:

  • Provide the Service and administer your account
  • Respond to customer service requests
  • To identify suspicious activity
  • Respond to your questions and concerns
  • Improve the Service, our Website, Mobile App., and/or marketing efforts
  • Conduct research and analysis
  • Fulfill your order
  • Send you a newsletter

When you download and use our Service, we automatically collect information on the type of the device you use, operating system version, and the device identifier (or “UDID”).

We do not ask for access or track any location based information from your mobile device at any time while downloading or using our Mobile App.

We will send push notifications to your device to inform you of suspicious activity, reminders, and/or updates.

To stop push notifications, please edit your settings in the preferences page or at the device level.

How?  All financial companies need to share customer’s personal information to run their everyday business. In the section below, we list the reasons financial companies can share your personal information; the reasons EVERSAFE chooses to share; and whether you can limit this sharing. We will share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personal information to third parties. We may continue to share your personal information as described in this notice.

Reasons we can share consumer personal information:

For our everyday business purposes – such as to process transactions, to provide the Service, and to maintain your account(s), or as required by law, such as to respond to court orders and legal investigations or other legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If EVERSAFE is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any such change in ownership or uses of your personal. EverSafe does share this information and you cannot limit this sharing.

Service providers – We may provide your personal information to third parties that provide services in connection with the Service or to assist us with other business activities such as offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. EverSafe does share this information and you cannot limit this sharing.

For our marketing purposes – to offer products and services to you. EverSafe does share this information and you can limit this sharing.

For joint marketing with other financial companies EverSafe does not share this information.

For our affiliates’ everyday business purposes – information about your transactions and experiences. EverSafe does not share this information.

For our affiliates’ everyday business purposes – information about your creditworthiness. EverSafe does not share this information.

For our affiliates to market to you – EverSafe does not share this information.

For nonaffiliates to market to you – EverSafe does not share this information.


Contact EVERSAFE through the “Contact Us” link on the EVERSAFE Website or you may also contact us on the contact information listed below:


4701 Sangamore Road, Suite 100N
Bethesda, MD 20816

Who We Are (Who is providing this notice?) – Elderscan, LLC, a Maryland limited liability company.

How does EVERSAFE protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. When you enter sensitive information (such as your Social Security number) or any other personal information on the Website, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at

How does EVERSAFE collect my personal information? We collect your personal information, for example, when

  • a request for our service and/or products is made or account information is provided
  • contact information is provided
  • other information is provided

We also collect your personal information from third-party Service Providers, such as credit bureaus or other companies, to help us provide the Service, including user authentication and suspicious activity detection.

Why can’t I limit all sharing? Federal law gives consumers the right to limit only

  • sharing for affiliates’ everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you
  • State laws and individual companies may give you additional rights to limit sharing.

Tracking Technologies. We and our partners, affiliates, analytics and service providers use cookies or similar tracking technologies. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for to remember users’ settings and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Analytics / Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base as a whole.

We link this automatically-collected data to personal information. This information is linked to the logged-in user’s personal information to facilitate the handling of support requests. It helps us better assist a user if they experience any difficulties with the Website and/or Service.

We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.

Behavioral Targeting. We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

How can I correct, update and delete my personal information? If your personal information changes, or if you no longer desire our Service, you may correct, update, amend, delete and/or remove any or all of your personal information, by making the change on your member information page or by emailing our Customer Support at We will respond to your request within a reasonable timeframe.

Links to 3rd Party Sites. Our Website includes links to other websites whose privacy practices may differ from those of EVERSAFE. If you submit personal information to any of those third-party sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Data retention. We will retain your information for as long as your account is active or as needed to provide the Service to you. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Additional Information

Changes To This Policy. We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Collection and Use of Third Party Personal Information. You may also provide personal information about other people, such as their email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided

Newsletter. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at

Blog. Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets. Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


Affiliates. Companies related by common ownership or control. They can be financial and nonfinancial companies. EVERSAFE has the following affiliates, but does not share information with these affiliates: Enfocel, LLC.

Nonaffiliates. Companies not related by common ownership or control. They can be financial and nonfinancial companies. EVERSAFE does not share with non-affiliates for marketing purposes.

Joint Marketing. A formal agreement between nonaffiliated financial companies that together market financial products or services. EVERSAFE does not jointly market.